We are all familiar with the use of web-based Open Source (OS) due diligence investigations being used in a wide variety of industries and business models. These (OS) services are used in corporate mergers and acquisitions, pre-employment screening and background checks. Quite simply put by utilising the legal web based investigation options available today, we gain immediate access to claim relevant information that assists to fact check and improve the current insurance investigation models.

We are proud of the fact that our company constantly evolves and adapts to the online technological challenges we are presented with in the current day and future insurance market and models. Recently our company have implemented a specialised claimant due diligence investigation section who specialise in Open Source (OS), deep web style investigations. These specialised skills allow our company to conduct a web-based sweep of all Open Source information available on a specific nominated claimant. The identification and dissemination of this critical information gained to our surveillance operatives prior to the commencement of duties allows them to gain successful outcomes more often.

Some of the key information that can be gained from Open Source (OS) include:

Positive identification of the claimant(s) via web or social media based photos.
Confirmation that accurate claim related information is being supplied by the claimant.

Potential insight into the claimant’s social and sporting activities.
Positive identification of any company, business, residences, vehicles, motorbikes or boats related to the claimant’s activities
Claimants intended holiday or travel movements (Past and future)

The advantages of conducting Open Source (OS) profiling on a claimant prior to the commencement of any pending surveillance operations involving their insurance claim are numerous. By allowing our (OS ) special investigation team to conduct an in-depth profile of the claimant prior to the commencement of surveillance allows us to obtain real-time, critical, claim related information.

Based on previous successes we can confirm that by utilising Open Source investigation techniques on insurance claims has allowed us to gain an insight into critical information that helped structure the investigation goals, dates, timeframes and re-sources required for a successful outcome to be achieved. As you are well aware the acquisition, verification and investigation of the claimant’s self-nominated information is at times very difficult. By utilising our companies Open Source (OS) investigation model your claims staff will have timely, accurate real time information to assist them in managing a successful outcome for each individual claim process. Please Contact Us to discuss this process in further detail.



  • We have utilised the services of Triumph Australia for over 5 years and have always found them to be very professional and provide an exemplary service. Their National coverage, with over 150 Agents, allows us to refer matters to them knowing that the job will be completed quickly and cost effectively, wherever that job may be, anywhere in the country. Their Investigators always produce an excellent result and their Admin staff are always a pleasure to deal with. I would highly recommend Triumph Australia for any Surveillance and Factual Investigations anywhere in the country.

    Claims Team Leader – Insurance Company

  • We initially trialled Triumph Australia on several outstanding claims we had in rural areas where previous Investigation companies struggled to get a result. Triumph Australia were not only able to attend to the matters quickly but were also able to achieve a result which allowed us to decline the claims which had plagued our organisation for several years. We now use Triumph Australia for all of our investigations and would highly recommend them to any other Self Insured organisation.

    Case Manager – Self Insurer

  • As a Legal Provider on the Panel of multiple Insurers, it is of paramount importance that any investigations we arrange on behalf of the Insurer are carried out with the utmost professionalism and achieve optimum results. We have utilised many Investigators over the years however have found Triumph Australia to provide the best service and achieve the best results. They are our preferred Investigation company and have completed approximately 750 cases for us in the last few years. Always a pleasure to deal with and highly recommended.

    Principal – Legal Provider

  • Thank you to Triumph Australia for working with our Management to identify and get to the bottom of the issues affecting our business. We have appreciated your highly professional approach to our situation and have benefitted greatly from your advice and recommendations and use of technology.

    General Manager – Corporation

With an excellent team of Elite Investigators with many years of experience, we definitely have the know how to bring you the results that you are seeking