On joining Triumph Australia as an Agent, you agree to:

  • Listen attentively to your brief
  • Respond promptly and appropriately to all inquiries
  • Contact the Operations Manager every 2 hours or when there is any activity during an investigation
  • Meet agreed investigation and reporting deadlines
  • Inform the National Corporate Investigations Manager if no progress before reaching the agreed investigation hours
  • Be courteous and professional to everyone you come into contact with during an investigation
  • Apply the principles of integrity, probity, diligence, trust, respect, honesty, impartiality,accountability and transparency in all that you do
  • Strive to achieve the best value for money for clients
  • Apply non‐discriminatory practices
  • Notify the National Corporate Investigations Manager of any real, perceived or potential conflicts of interest
  • Maintain privacy and confidentiality and in accordance with legislative requirements
  • Comply with all laws, including Work Health and Safety and refrain from taking unnecessary risks during an investigation
  • Not seek to bestow, and refuse to accept, any gift or personal benefit
  • Report any attempts made to solicit your favourable consideration through the offer of a gift or personal benefit
  • Keep all licences up to date and provide Triumph Australia with a certified copy of each upon renewal


Following your induction and report writing training, your reports are to be:

  • Detailed and easy to understand and easy to access
  • Accurate and consistent
  • Relevant and practical

The consequences for the failure of Agents to adhere to these requirements may include:

  • Investigation
  • Misconduct charges
  • Suspension or removal from the Triumph Australia Agent list
  • Disciplinary action, including termination of Agent agreement

With an excellent team of Elite Investigators with many years of experience, we definitely have the know how to bring you the results that you are seeking