You’ve done the work and completed your part of the agreement, but your client doesn’t pay and worst still simply…vanishes. No business wants the headache of debt collection, inefficient cashflow or time wasted trying to locate a debtor, but it can be a fact of business. Likewise, the process of tracking a witness, missing person or beneficiary, can be time-consuming and unproductive without professional help. Triumph Australia has a team of professionals who can ensure the process is as smooth and pain free as possible.

Debt Recovery Services and Their Benefits

It may be a one-off bill that has gone amiss or ongoing payment issues with a specific client, either way, recovering debt takes time, is annoying and can affect your cashflow management if not dealt with in the right manner.

Outsourcing debt recovery is common and beneficial. Benefits of professional debt recovery services include:

Outsourcing debt recovery is common and beneficial. Our debt recovery services benefits include:
• Efficient Cash Flow Management: Quicker payments (often next day) and full debt recovery means a boost to your cash flow, faster debt resolution and ultimately a cost saving overall.
• Increased Employee Productivity: Let your staff get on with what they do best – not wasting time chasing payments.
• More Manageable Arrears: Quick payments reduces arrears to more sustainable levels.
• Managed Payment Arrangements: We negotiate and manage payment arrangements with the debtor on your behalf.
• Live Progress Updates: Our online Portal Tracking, with 24/7 access, means you can check in anytime to see the progress being made to recoup late payments.
• No Hidden Extras: Our clear and concise pricing structure means you are liable for any extra fees.

What is Skip Tracing?

An outstanding payment is one thing, but what do you do when your client is no longer ‘on the grid’? Perhaps it’s a beneficiary, a missing person or a witness you need to trace. Numerous messages have been left for them and not responded to. Phones or emails are disconnected. Their website or social media accounts are shutdown. What now?

With our knowledge of different personality types, extensive integrated networks, comprehensive computer software and combined experience, we consistently and successfully are able to locate the business or person in question. It’s a cost effective and strategic process that avoids an otherwise dire situation.

What Our Services Include

If you’ve tried to track someone on your own, you may have found you eventually reached a deadend: a point where you have no access to databases or information to be able to search further. Private investigators have a specific level of authorisation and can tap into a wide variety of databases searching for things like:

  • last known workplaces and residential addresses
  • current and previously used phone numbers, tax information, job applications, credit reports and utility services

If these avenues are exhausted, our private investigators will speak to neighbours, employers, frequented businesses, affiliated organisations and family members to uncover any further information. Through experience, they know the questions to ask and how to ask them without creating undue queries or tipping anyone off. Ask us about our levels of service we provide.

Lighten the load, let your staff get back to focusing on what they do best and let us do the hard yards for you.
Ask our dedicated team of professional investigators about how our debt recovery and skip tracing services can help your situation.



  • We have utilised the services of Triumph Australia for over 5 years and have always found them to be very professional and provide an exemplary service. Their National coverage, with over 150 Agents, allows us to refer matters to them knowing that the job will be completed quickly and cost effectively, wherever that job may be, anywhere in the country. Their Investigators always produce an excellent result and their Admin staff are always a pleasure to deal with. I would highly recommend Triumph Australia for any Surveillance and Factual Investigations anywhere in the country.

    Claims Team Leader – Insurance Company

  • We initially trialled Triumph Australia on several outstanding claims we had in rural areas where previous Investigation companies struggled to get a result. Triumph Australia were not only able to attend to the matters quickly but were also able to achieve a result which allowed us to decline the claims which had plagued our organisation for several years. We now use Triumph Australia for all of our investigations and would highly recommend them to any other Self Insured organisation.

    Case Manager – Self Insurer

  • As a Legal Provider on the Panel of multiple Insurers, it is of paramount importance that any investigations we arrange on behalf of the Insurer are carried out with the utmost professionalism and achieve optimum results. We have utilised many Investigators over the years however have found Triumph Australia to provide the best service and achieve the best results. They are our preferred Investigation company and have completed approximately 750 cases for us in the last few years. Always a pleasure to deal with and highly recommended.

    Principal – Legal Provider

  • Thank you to Triumph Australia for working with our Management to identify and get to the bottom of the issues affecting our business. We have appreciated your highly professional approach to our situation and have benefitted greatly from your advice and recommendations and use of technology.

    General Manager – Corporation

With an excellent team of Elite Investigators with many years of experience, we definitely have the know how to bring you the results that you are seeking